Frequently Asked Questions

Registering with Albany Fashion and My Account

Q: From where can I log in to My Account?


On our home page at the top right corner you will see the option of "Sign In / Register". Click on it and you will be guided to the "log in" page.

Q: From the My Account section, where can I check my order status?


After login in to your account, on the Right side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.

Q: I am unable to log in to My Account. Please help.


Please take a screen shot of the error message and send it across through an email. We will look into the issue. Email us at


Q: How can I register with Albany Fashion?


You can become a part of Utsav family in one simple step. You need to click on "Sign In / Register" option on the top right corner of our website and provide us with some of your basic information.

Q: How will I know whether I am registered with you or not?


We will send you automated email confirming that you are registered with us along with your login ID and password.

Q: What do I do if I have forgotten my password or my password does not work?


If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link to generate a new password. If this new password doesn't work, please contact Customer Support.